PREMIUM TIMES (PT) subscribes to the Code of Ethics for Nigerian journalists as authorized by the Nigerian Press Organisation on March 20, 1998.
Consistent with the code and greatest practices, PT is dedicated to the very best requirements of ethics. We recognise that our journalists and different personnel are human beings and, due to this fact, fallible. If or the place errors or faults happen, PT is dedicated to understanding the way it occurred, facilitating an accountable grievance course of, making applicable redress and studying the right classes.
STAGES
On this spirit, our grievance course of shall comprise the next levels:
(a) Preliminary grievance to the managing editor/editor-in-chief
(b) If dissatisfied, a written submission to the PT Ombudsman Board;
(c) Observe up and implementation of suggestions, the place relevant.
We urge our readers, particularly these affected by the articles we publish or the behaviour of our PERSONNEL, to contact our Managing Editor and Editor-in-Chief via the next addresses:
newsroom@premiumtimesng.com, idris@premiumtimesng.com and mojeed@premiumtimesng.com
Any particular person not happy with the dealing with of their complaints by the Managing Editor and Editor-in-Chief might make a written submission to the Premium Occasions Ombudsman Board, an impartial three-member oversight panel established to function an advocate for our readers about any allegation(s) {of professional} or moral breaches by our personnel.
PT shall maintain data of any complaints acquired and will periodically, in session with the Ombudsman Board, present public details about them.
WHO CAN COMPLAIN
Any particular person or organisation who claims and might present that they’ve been personally affected by a narrative or article revealed or by the behaviour of personnel employed by PT might use this grievance course of.
HOW TO COMPLAIN
Complaints to the Board shall be made in writing both by e-mail (complaints@premiumtimesng.com) or by publish to Premium Occasions Ombudsman Board, 53 Mambolo Avenue, Wuse Zone 2, Abuja, Nigeria.
Complainants shall embody hyperlinks, screenshots, or printed copies of the articles complained about of their submissions. Complainants could also be required to indicate proof that they complied with step one of exhausting inner process by complaining to the Managing Editor and Editor-in-Chief.
Complaints shall be made no later than one month from the publication date of the affected articles or the alleged misbehaviour of the personnel in query. The Managing Editor and Editor-in-Chief or the Ombudsman Board might grant an extension of time the place circumstances allow.
Complainants are suggested towards publicity of their submissions in different media platforms till their complaints are determined upon.
COMPLAINTS CONCERNING ISSUES PENDING IN COURT
The PT grievance course of shall not be obtainable for or relevant to points earlier than a courtroom or different judicial grievance discussion board. If the subject material of a grievance is already earlier than a courtroom, the Ombudsman Board shall be unable to proceed with it.
Accordingly, a Complainant shall be required to point whether or not or not the subject material of their grievance is already pending earlier than a courtroom or different judicial grievance course of.
DURATION AND COMPLIANCE
The Ombudsman Board will make sure that complaints are resolved as rapidly as potential. The end result of the method shall be communicated in writing to each the complainant and PT Administration, who shall guarantee compliance, the place relevant, and report again to the Ombudsman Board.
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