Telstra CEO Vicki Brady advised 9News the delay was to permit folks to examine and improve their units.
“We have now determined to increase our 3G community closure by two months to permit folks extra time to improve their units,” she mentioned.
“We’ll shut our 3G community on 31 August 2024.”
There was quite a lot of deal with this problem in current months, with Federal Communications Minister Michelle Rowland calling on the business to raised plan and help clients who may not know their units aren’t appropriate when the 3G community is closed.
Of explicit concern are clients with 4G units, however ones which are so outdated they’re hard-wired to make use of 3G for Emergency calls, the one means you may know that’s whenever you want it most – calling triple zero (000).
To that finish, Telstra mentioned it was conscious that some clients wanted extra time.
“We have now to ensure everybody is able to make this transition collectively, and we all know a few of our clients are nonetheless working by the steps they should take to improve their units,” the telco mentioned.
“That is why we have determined to supply extra time and additional help.”
The corporate says over 80,000 folks have contacted them by cellphone or used their SMS 3G Checker in current months, with 90 per cent of them discovered to be appropriate with the 4G networks publish 3G change off.
Customers are inspired to SMS the quantity “3” to 3498 to get an prompt examine on their handset compatibility.
Moreover, Telstra goes so as to add a recorded voice message to outbound calls produced from 3G telephones.
This message will play whenever you name somebody, earlier than you might be related to the road you might be calling.
When you improve to a 4G or 5G appropriate gadget, that message will now not play.
Vicki Brady says fairly clearly to clients that now’s the time to examine in case your gadget must be upgraded.
“Whereas there’s now a little bit extra time, please do not delay. Our 3G community is closing quickly, and it’s important you act now,” she mentioned.
“In the event you’re nonetheless utilizing an impacted gadget after 31 August, you will not have the ability to name Triple Zero for Emergency assist.”